1. These 1 on 1 tutoring sessions are bonuses we provide to customers, and as such are subject to availability. This means access to them is not guaranteed and you are not guaranteed a specific tutor as our tutoring teams’ availability will change.  It is therefore encouraged that a student book these as early as possible in the booking periods outlined below.

2. In the interests of fair use, students can book one session every fortnight. Booking opens the week prior.

Students can book a session for fortnight Week 2 and 3 in Week 1.
Students can book a session for fortnight Week 4 and 5 in Week 3.
Students can book a session for fortnight Week 6 and 7 in Week 5.
Students can book a session for fortnight Week 8 and 9 in Week 7.

3. If a student does not book in sessions in a term, the tutoring sessions DO NOT roll over for the next term.

4. To book a session, please log in to AOS Online and click on the link to book your Bonus 1 on 1 Tutoring Session, scan the QR code on campus or chat with our campus operations team when you are on campus for your class.

5. All cancellations for the 1 on 1 tutoring session must be with greater than 24 hours notice. A makeup lesson with the Coach can be organised within 2 weeks of the originally scheduled lesson. Cancellations with less than 24 hours notice will result in the student being blocked from booking a 1 on 1 session for the next fortnight period unless the cancellation was due to illness or misadventure which is evidenced by supporting documentation (e.g. a doctors certificate).

6. If a student joins part way through a school term, the number of 1 on 1 tutoring sessions they are eligible to access is prorated. E.g. If a student joins in Week 5 of a 10-week term for Year 12 Physics, they will be eligible to access 2 x 1-hour bonus 1 on 1 tutoring sessions. (Booked in Week 6/7 or Week 8/9).

7. Bonus 1 on 1 tutoring sessions are not replacements for missing a group tutoring class – they are designed to help students address specific areas of need they are still struggling with, and support students with assessments or upcoming exam preparation.